Frequently Asked Questions

 Q: What services do you offer?
A: We specialize in wick and loc creation, reattachments, repairs/reconstructions, wick maintenance, and natural hair services including plats and stitch braids. 

 Q: Do I need a consultation before booking a wick service?
A: Yes! An in-person consultation is required for all wick services. This allows us to assess your scalp, locs, and hair health to create a custom plan and provide accurate pricing. 

 Q: How long does a consultation take, and how much does it cost?
A: Consultations are BY APPOINTMENT ONLY and last about 45 minutes to an hour. The fee is $25 and is non-refundable 

 Q: Can I get pricing without a consultation?
A: NO! Pricing for wick services is only provided after an in-person consultation. Every client’s hair is unique, and pricing depends on length, density, and condition. 

Q: What payment methods do you accept?
A: We accept payments through the Online Booking Portal, Zelle, and Apple Pay. The remaining balance is due in full at the end of your service.

Q: Are deposits required?
A: Yes. A non-refundable deposit is required to secure all appointments and is due at the time of booking and applied toward your total service cost. If the deposit is not submitted, the appointment will automatically be canceled within 24 hours so that the time slot can be made available to clients who are prepared to secure their booking.

 Q: How should I prepare my hair before my appointment?
A: Your hair should be clean, product-free, and taken down from any previous style before arriving. Please disclose any scalp sensitivities or hair conditions beforehand.

Q: Are there conditions that prevent service?
A: Certain scalp or hair conditions may require treatment or delay service. If your hair is not properly prepared, an additional fee may be added, or your appointment may need to be rescheduled if there isn’t enough time to complete the service.

 Q: How do I care for my hair after my appointment?
A: Proper care includes gentle oiling, moisturizing, and avoiding excessive manipulation. Specific instructions will be provided during your service.

Q: How often should I schedule maintenance?
A: Maintenance depends on your hair growth and style goals. We’ll recommend a schedule based on your hair’s needs.

 Q: How do I book an appointment?
A: Appointments are booked through our official website or booking system. All services are by appointment only.

Q: What happens if I’m late?
A: A 15-minute grace period is allowed. Arrivals beyond this may require rescheduling and may result in a lost deposit.

Q: What if I need to cancel or reschedule?
A: A 24–48 hour notice is required. Failure to notify will result in forfeiture of your deposit. Same-day cancellations will require booking a new appointment and paying a new deposit. Because we do not collect full payment in advance or store card information, missed appointments directly impact our business. Deposits protect the time reserved specifically for you.

Q: Are walk-ins accepted?
A: No. All services are by appointment only to ensure proper time and care.

  Q: Where are you located?
A:  917 N Hampton Rd Desoto, Tx 75115 

Q: How can I contact you?
A: The best way to contact me is by text at 469-442-7085, email at support@serenitysbrdbr.com, or via our website: www.serenitysbrdbr.com