Frequently Asked Questions

 Q: What services do you offer?
A: We specialize in wick and loc creation, reattachments, repairs/reconstructions, wick maintenance, and natural hair services including plats and stitch braids. 

 Q: Do I need a consultation before booking a wick service?
A: Yes! An in-person consultation is required for all wick services. This allows us to assess your scalp, locs, and hair health to create a custom plan and provide accurate pricing. 

 Q: How long does a consultation take, and how much does it cost?
A: Consultations are held Sundays from 12 PM – 5 PM and last about 45 minutes to an hour. The fee is $25 and is non-refundable 

 Q: Can I get pricing without a consultation?
A: NO! Pricing for wick services is only provided after an in-person consultation. Every client’s hair is unique, and pricing depends on length, density, and condition. 

 Q: What payment methods do you accept?
A: We accepts through the Online Portal, Zelle, and Apple Pay. Payment is due in full at the end of your service.

Q: Are deposits required?
A: Yes. A non-refundable deposit is required to secure all appointments and will be applied to your total service cost.

Q: Are there additional fees for long or high-count locs?
A: Yes. Locs that are mid-back length or longer, or clients with 130+ locs, require a $20 long-loc fee due to the additional time and care needed.

 Q: Why is there a fee for long or high-count locs?
A: Longer or higher-count locs take extra time and attention to ensure quality results and to maintain your scheduled appointment times.

Q: What happens if I don’t select the long-loc/high-count option when booking?
A: If the option is not selected, we may need to reschedule your appointment to allow sufficient time for your service.

 Q: How should I prepare my hair before my appointment?
A: Your hair should be clean, product-free, and taken down from any previous style before arriving. Please disclose any scalp sensitivities or hair conditions beforehand.

Q: Are there conditions that prevent service?
A: Certain scalp or hair conditions may require treatment or delay service. If your hair is not properly prepared, an additional fee may be added, or your appointment may need to be rescheduled if there isn’t enough time to complete the service.

 Q: How do I care for my hair after my appointment?
A: Proper care includes gentle oiling, moisturizing, and avoiding excessive manipulation. Specific instructions will be provided during your service.

Q: How often should I schedule maintenance?
A: Maintenance depends on your hair growth and style goals. We’ll recommend a schedule based on your hair’s needs.

 Q: How do I book an appointment?
A: Appointments are booked through our official website or booking system. All services are by appointment only.

Q: What if I need to cancel or reschedule?
A: A 24–48 hour notice is required. Failure to notify will result in forfeiture of your deposit.

Q: Are walk-ins accepted?
A: No. All services are by appointment only to ensure proper time and care.

Q: What happens if I’m late?
A: A 15-minute grace period is allowed. Arrivals beyond this may require rescheduling and may result in a lost deposit.

  Q: Where are you located?
A: 917 N Hampton Rd, Suite #111, DeSoto, TX 75115

Q: How can I contact you?
A: The best way to contact me is by text at 469-442-7085, email at support@serenitysbrdbr.com, or via our website: www.serenitysbrdbr.com